Reference

hokipay Terms & Conditions for Your Account

hokipay Terms & Conditions set out how you open an account, confirm your phone, use the casino and sports areas, and request account changes.

Account stepsWallet checksLocal accessPolicy contact
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POLICY HELP PATH

Where Terms Questions Get Answered

A clear contact path helps when a clause affects your account or wallet request. We keep policy questions close to the account and cashier areas, so you can explain the exact step that stopped you rather than repeat your whole account history. Include your registered phone details and payment reference where relevant; never send a password or full wallet credentials.

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Account access

If phone verification or login access is affected by the Terms & Conditions, contact us through the support route shown inside your account and describe the message on screen.

Wallet status

For DANA, OVO, GoPay or QRIS questions, provide the transaction reference and displayed status through the cashier support path so we can match the request safely.

Policy request

Ask us to clarify a clause, request a copy of account records, or question an access decision through the contact option linked to your hokipay account.

RECORDS AND ACCESS

How We Handle Account Policy Records

The Terms & Conditions work alongside practical account controls: we use submitted details to identify your account, check wallet ownership, protect login access and respond to policy requests.

Account details

We use the phone and account details you submit to connect your login, verification step and policy requests. Changes should be requested through the account contact path rather than by opening duplicate records.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a wallet event with the correct account when the Terms & Conditions require a status check.

Cookies

Cookies and similar browser storage may keep your session, language choice or policy acknowledgement available. Clearing them can sign you out and require the phone verification step again.

Account security

You are expected to protect your login details and use your own device where possible. We may pause an account request when access or payment ownership cannot be confirmed.

Record retention

We retain account, payment and support records for the period needed to apply the Terms & Conditions, resolve disputes, meet lawful requests and maintain a clear account history.

Change requests

To request correction, deletion or a copy of eligible account data, contact us through the account support route with enough detail to identify your record without sharing your password.

Terms & Conditions Questions for Indonesia

These answers focus on the clauses most likely to affect an Indonesian account: opening details, payment matching, device access, records and policy changes. Read the full Terms & Conditions before submitting an account request, especially when your access depends on local law.

You can read the current Terms & Conditions on this page before opening an account. The policy covers account steps, phone verification, wallet checks, access rules, records and requests sent through our support path.

Yes. The Terms & Conditions apply when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Use the payment details connected to your account and follow the displayed cashier steps.

Phone verification connects the account to the details you submitted and helps us handle login, wallet and policy requests. If the step fails, contact support from the account route and describe the screen message.

You may use a supported mobile browser or desktop browser, but a new device can require another login or phone verification step. Keep your account details private and access remains where local law permits.

A mismatch may require clarification before we process the related request under the Terms & Conditions. Send the transaction reference through support; do not send your password or complete wallet credentials.

Use the support contact shown inside your account and state whether you seek correction, deletion or a copy of eligible records. We may ask for account details needed to verify the request safely.

We may update the Terms & Conditions when our account process, payment instructions or lawful requirements change. Check this page before future use, because the displayed wording explains which rules apply to your account.

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